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£150 Energy Rebate Scheme

Anyone in properties banded A-D and who have historically been paying by direct debit will receive their payment this week. A letter is being sent to Non direct debit payers advising how to apply for the payment or you can complete an online application. Newer direct debit customers that did not get a payment this week will also need to apply via this form.

Discretionary payments for Bands E-H will be around mid-June once further software upgrades have been completed.

More information

Customer Feedback and Complaints

If you wish to provide positive feedback or make a complaint regarding the way in which the Council is handling or processing your personal information, please detail your feedback or concerns in writing to the Data Protection Officer

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If you wish to provide positive feedback or make a complaint regarding the way in which the Council is handling or processing your personal information, please detail your feedback or concerns in writing to the Data Protection Officer.

For complaints, we will then conduct enquiries and communicate the results back to you in accordance with our official complaints procedure.

In the unlikely event that you are unsatisfied with the way that the Council the council has handled your complaint, you then have the right to refer the matter to the Information Commissioner's Office who will act as an independent arbiter.

The Information Commissioners contact details can be found on their website

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