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£150 Energy Rebate Scheme

Anyone in properties banded A-D and who have historically been paying by direct debit will receive their payment this week. A letter is being sent to Non direct debit payers advising how to apply for the payment or you can complete an online application. Newer direct debit customers that did not get a payment this week will also need to apply via this form.

Discretionary payments for Bands E-H will be around mid-June once further software upgrades have been completed.

More information

Location and Retention of Personal Information

Personal information will only be stored and processed on servers based within the European Economic Area (EEA).

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Location Of Personal Information

Personal information will only be stored and processed on servers based within the European Economic Area (EEA).

Retention of Personal Information

We will only keep your personal information for as long as is necessary and only when we have determined an appropriate lawful basis to do so.

Torridge District Council has a Record Retention Schedule which outlines the minimum length of time that the Council is required to retain information. The schedule covers all business records including both personal and non-personal information. The retention periods are in many cases set by legislation but can also be based on common or best practice. Records are reviewed at the end of these periods and information that is no longer needed is securely and confidentially destroyed.

Our Record Retention Schedule is currently being reviewed and updated and will be published on the website once this is complete.

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