Torridge Land and Property Search Team are Winners again (2015)

The national awards sponsored by the National Land Information Service (NLIS), celebrates the work and achievements of local authority local land charges departments which carry out the land and property searches required for conveyancing transactions in England and Wales.

The Awards cover six categories recognising customer satisfaction and service performance with a winner and a highly commended for each category. Recipients were chosen by a panel of judges from Land Data, the Local Land Charges Institute, NLIS, and SearchFlow and Thames Water Property searches. Over 145 representatives from local land charges teams across the country attended the event.

Torridge District Council was the winner in the Customers Satisfaction Category and the highly commended runners-up in the best performance (level 3) category. A remarkable achievement with only six awards on offer.

Torridge District Council is no stranger to the annual Local Land Charges Awards and is the only local authority in the country to have been shortlisted in the Customer Satisfaction Award Category every year since the Awards were first introduced in 2008.

The LLC team at Torridge, led by Kevin Crowl has won this category twice in previous years, been highly commended on another two occasions and a finalist three times!

Jamie Hollis - Torridge' s Senior Solicitor comments: "I think sometimes we can get a little complacent in respect of how many awards this small team at Torridge have won. But what it shows is how Torridge consistently offers exceptional customer service in this area, which after all is what the main focus of our jobs should be. It is great to have this recognised at such a national level".

Comments from voting solicitors included:

"Torridge District Council's Land Charge service surpasses any other councils.  Kevin Crowl is excellent.  The Searches are returned within days - they are so efficient and are extremely helpful should you need to speak to them.

"An extremely efficient, proactive service.  They know where to find what is needed and act on it personally and immediately. "

"Torridge local land charges section provides us with a consistently high standard of service"

The awards evening was sponsored by the National Land Information Service (NLIS), SearchFlow, Thames Water Property Searches, the Local Land Charges Institute and TM Group. The picture shows from L to R Nicola Higgins Thames Water Property Searches (Award Sponsor), Kevin Crowl, and Hazel Irvine.

04 March 2015