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Accessibility statement

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Accessibility statement for Torridge District Council

This accessibility statement applies to torridge.gov.uk (including www.torridge.gov.uk).

This website is run by Torridge District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand and have provided the Recite Me assistive technology tool to aid with your use of the website. Simply click on the button which is situated on the top right-hand corner of every page - named: ACCESSIBILITY. When using a screen reader, this option will be read out as "Enable accessibility toolbar".

(Recite Me assistive technology provides our customers with all the functions they need to understand and engage with our services. The unique web accessibility toolbar allows for adjustments to all elements of the page including text, graphics, language, and navigation).

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • some of our images don't have alternative text
  • some of our older online forms are difficult to navigate using just a keyboard
  • live video streams do not have captions
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: communications@torridge.gov.uk - 01237 428700

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops.

Technical information about this website's accessibility

Torridge District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2022. When we publish new content we'll make sure our use of images meets accessibility standards.

The language of some older PDF documents containing Council meeting agendas and minutes on the Democracy section of our website (democracy.torridge.gov.uk) cannot be programmatically determined. This means that screen readers may not be able to read the content correctly. This fails WCAG 3.1.1 Language of Page  (A). A fix has been implemented for PDF documents generated after 16th December 2021, however documents generated before this date are still affected by the issue. The information within affected documents is available in a HTML format, which appears before you download the PDF. If this format is not suitable, and you require the information in an alternative format, please contact us.

Some of our online forms aren't compatible with autocomplete functionality in web browsers, as there is no way to programmatically determine the purpose of the fields included. This fails WCAG 2.1 success criterion 1.3.5 (identify input purpose).

Our online forms contain text to help customers with their completion of the form, however in some of our older forms, the text cannot be focused using a keyboard only, therefore is not read out by a screen reader. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).

Our online forms don't currently provide a way for customers to review the data they have entered into a form before it is submitted. This fails WCAG 2.1 success criterion 3.3.4 (error prevention (legal, financial, data)). 

We are working to resolve the issues mentioned with our online forms, starting with those that are used most frequently.

Disproportionate burden

We have not made any claims of disproportionate burden.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2022, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 8th October 2021. It was last reviewed and updated on 3rd March 2022.

This website was tested inhouse on 1st October 2021 and sample testing was also carried out by the website accessibility monitoring team at the Central Digital & Data Office, which is part of the UK Government Cabinet Office on 16th November 2021.

The inhouse testing sample included a variety of content across our website, ensuring that lots of different page types and templates were tested. The cabinet office testing checked against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard using a mixture of simple manual checks and automated tests across a range of known common barriers to users with accessibility needs. Identified issues have been investigated and addressed.

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