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Accessibility Statement

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Accessibility statement for Torridge District Council

This accessibility statement applies to torridge.gov.uk (including www.torridge.gov.uk).

This website is run by Torridge District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand and have provided the Recite Me assistive technology tool to aid with your use of the website. Simply click on the button which is situated on the top right-hand corner of every page - named: ACCESSIBILITY. When using a screen reader, this option will be read out as "Enable accessibility toolbar".

(Recite Me assistive technology provides our customers with all the functions they need to understand and engage with our services. The unique web accessibility toolbar allows for adjustments to all elements of the page including text, graphics, language, and navigation).

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • some of our images don't have alternative text
  • some of our older online forms are difficult to navigate using just a keyboard
  • live video streams do not have captions
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: communications@torridge.gov.uk - 01237 428700

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops.

Technical information about this website's accessibility

Torridge District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

It is not possible to skip the repeated content in the page header, as the 'skip to main content' link is not currently functional. This fails WCAG 2.1 success criterion 2.4.1 Bypass Blocks (A). We are working with our software supplier to fix this issue.

When navigating our website with keyboard only, the search bar in the page header receives focus before the navigation links, which is unexpected for the customer as the visual order displays the navigation links before the search button. This fails WCAG 2.4.3 Focus order (A). We are working with our software supplier to fix this issue.

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2022. When we publish new content we'll make sure our use of images meets accessibility standards.

The language of some PDF documents on the Democracy (Councillors, Committees and Meetings) section of our website (democracy.torridge.gov.uk) cannot be programmatically determined. This means that screen readers may not be able to read the content correctly. This fails WCAG 3.1.1 Language of Page  (A). We are working with our software supplier to fix this issue.

Some of our older online forms don't scale properly on smaller screens. This means that in a portrait orientation on mobile devices, certain form fields may be difficult to fill in. This fails WCAG 2.1 success criterion 1.3.4 (orientation).

Some of our older online forms aren't compatible with autocomplete functionality in web browsers, as there is no way to programmatically determine the purpose of the fields included. This fails WCAG 2.1 success criterion 1.3.5 (identify input purpose).

Our online forms contain text to help customers with their completion of the form, however in some of our older forms, the text cannot be focussed using a keyboard only, therefore is not read out by a screen reader. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).

Some of our older online forms have fields that don't react to receiving keyboard focus. This fails WCAG 2.1 success criterion 2.4.7 (focus visible).

We are working to resolve the issues mentioned with our older online forms by moving them to a new platform, starting with those that are used most frequently. This is high priority, and most of our online forms are already on this new platform.

Our online forms (both old and new) don't currently provide a way for customers to review the data they have entered into a form before it is submitted. This fails WCAG 2.1 success criterion 3.3.4 (error prevention (legal, financial, data)). We are working to resolve this issue, starting with the forms that are most frequently used.

Disproportionate burden

We have not made any claims of disproportionate burden.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2022, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 8th October 2021. It was last reviewed on 22nd November 2021.

This website was last tested on 1st October 2021. The test was carried out in house.

The sample included a variety of content across our website, ensuring that lots of different page types and templates were tested

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