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£150 Energy Rebate Scheme

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As part of the government's initiative to help households with rising energy costs, they have announced a £150 Energy Rebate for certain households.

This money is not a loan and does not have to be repaid, unless you have a change in circumstances which mean you are not the liable party on 1 April 2022.

Latest update

Anyone in properties banded A-D, and who have historically been paying by direct debit, should have received their payment w/c 16th May 2022.  However, there are approximately 500 accounts where payments could not be made, we are currently working through those cases and will contact those customers if necessary.

A letter is being sent to Non direct debit payers advising how to apply for the payment or you can complete an online application. Newer direct debit customers that did not get a payment w/c 16th May 2022 will also need to apply via this form.

Discretionary payments for Bands E-H will be around mid-June once further software upgrades have been completed.

Use the Contents section above for more information.

Frequently Asked Questions

Do I put the dashes in the sort code?

No, the sort code should be entered as a continuous 6-digit number.

Why do I need to provide a bank statement?

The team will only need the front page of the bank statement which provides:

  • Customer's name
  • Address
  • Name of bank
  • Sort code
  • Bank account number
  • Name of account holder

Please ensure the details are up to date - January 2022 onwards. Your bank statement is used to verify your bank account.

Do I need to provide the transaction list for my bank account?

No - Any transaction information sent to the council will be securely disposed of once the information has been verified.

Why don't Direct Debit payers have to provide a bank statement?

The council already has the 'live' bank details for Direct Debit payers. Banks verify the details when a council tax payment is taken.

Why will my application not pass verification?

The details you supply must match the current details the council has available. Your lastest council tax bill will provide you with the details you need.

Why am I being asked to send in my bank statement again?

The team may have been unable to verify the details from the evidence you have provided. Screenshots can sometimes miss the details needed for verification and photos can often be blurred and not legible.

I'm exempt from paying council tax can I still get the money?

If you have an exemption N (student), S (under 18), U (severely mentally impaired) or W (occupied granny annexe) applied to your account and have received a mailshot for living in a property banded A-D then you will qualify.

I receive council tax support, can I still apply for the rebate?

Yes - Other qualifying criteria must also be met.

Can I get the money on my second home / holiday home

No - The Government have stated that a property that has no permanent resident and is a second home will not be eligible.

I live in a qualifying property, but the system won't allow me to claim the rebate. Why?

When completing the online form the first page needs to be completed in the primary council tax account holder's name (first named person on the council tax account and energy rebate letter). 

On the second page the jointly liable person is able to complete their details to claim the rebate.

Council Tax Energy Rebate Scheme

Anyone who has unexpectedly received a text, email or phone call seeking information or payment should not give out personal information, including bank details, click any links or respond until they could be sure it was genuine.

Fraudulent text messages can be reported by forwarding them to 7726, a free reporting service provided by phone operators. Potential scams can also be reported to Action Fraud.

£150 Energy Rebate Scheme

As part of the government's initiative to help households with rising energy costs, they have announced a £150 rebate for certain households. This money is not a loan and does not have to be repaid, unless you have a change in circumstances which mean you are not the liable party on 1 April 2022.

Who can get the £150?

Householders in band A to D properties may qualify for this rebate. If you don't know which band your property is in, you can find it on your latest Council Tax bill or use the Valuation Office website to check. Band E properties that currently receive a Disabled Banding Reduction will also qualify under the main rebate scheme. Your Council Tax Bill will show you if this has been applied to your property. Government Guidance states that payment can be made to the person who is liable to pay the Council Tax (or would be were the property not exempt) is not a local authority, a corporate body or other body such as a housing association, the government or governmental body.

The Full Policy can be read here  Torridge Council Tax Rebate Scheme 2022 - Bands A-D (PDF) [185KB]

When will I get the £150?

Anyone in properties banded A-D and paying by direct debit will receive their payment by the end of the week commencing 16th May. 

A letter is being sent to Non direct debit payers advising how to apply for the payment. Alternatively you can complete an online application. Please note the page may be slow to load due to the number of applications we are expecting in the opening days. We would ask for your patience or to consider returning at another time if you experience any persistent problems. 

Please do not contact the Council to chase these payments or letters, as we are currently experiencing a high level of calls.   

Discretionary payments for Bands E-H will be around mid-June once further software upgrades have been completed.

We are working hard to get all of the payments to eligible residents as quickly as possible and thank you for your patience and understanding in the meantime.

 

How will the £150 be paid to you?

If we have your bank details because you pay your Council Tax by direct debit, we anticipate paying the money into your bank account with the details we currently hold.

You do not need to do anything we are making arrangements to get this paid as soon as we can. Please do not contact the Council to query when you will receive this payment, we will be in touch with you.

If we don't hold your bank details, we will write to you to get the details from you.

If you would like to set up a direct debit, as direct debit is the best way to pay - simple, quick and safe. Spread your payments over the year. You can pay over 10 months or over 12 months.    Complete an online Direct Debit form or call 01237 428900 and we can set up your Direct Debit over the phone. 

Why am I being asked to supply supplementary information?

Depending on how you pay your Council Tax you may be a required to give supplementary evidence, such as:

  1. Bank Statement
  2. Utility Bill
  3. Council Tax Bill

Extract from Government Guidance

27. Councils will be required to undertake pre-payment checks prior to payment of any grant which is not awarded to a live direct debit holder. These should allow them to:

a) Satisfy themselves that the person who is applying is entitled to payment; and
b) Satisfy themselves that payment details provided (if applicable) belong to an entitled person and relate to the relevant address

28. Councils should retain a record of:

i) all evidence provided as part of claims, and
ii) all pre-payment checks undertaken

The Council will also check and validate the information before payment can be made.

A ratepayer who provides false information or makes false representation in order to benefit from the Council Tax Rebate or Discretionary Fund may be guilty of fraud under the Fraud Act 2006

Does this mean I don't have to pay my Council Tax bill?

You must continue to pay your Council Tax bill by the amounts and on the dates shown on your bill. 

Where can I find out more information?

More information about the £150 Council Tax rebate, as well as other ways the government is helping with rising energy costs, is available on the gov.uk website. There is some further funding available to help households who do not qualify under the main scheme.

Support for those in bands E - H

There is further funding available to help households who do not qualify under the main scheme.

This is a discretionary fund and will be used to support those suffering financial hardship as a result of the cost of living.

Discretionary payments for Bands E-H will be around mid-June once the eligibility criteria have been finalised and incorporated into further software upgrades to enable payments.

We are working hard to get all of the payments to eligible residents as quickly as possible, and thank you for your patience and understanding in the meantime.

 

I'm overdrawn at the bank, what can I do?

You can approach your bank to discuss "first right of appropriation" so the bank doesn't use the energy grant to pay off the overdraft. The Government have supplied a sample letter that you may find helpful when applying.

Please note this is the decision of the bank and not that of the Local Authority

Reminder: If you are a cash payer you can request the grant to be offset on your Council Tax as part of your application. 

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