Residents Information

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This page contains collated updates for Residents regarding the Coronavirus escalation - Residents should also consult guidance from Central Government here https://www.gov.uk/coronavirus or view a summary on the Torridge website here Government Updates

To receive ongoing updates automatically to your email inbox subscribe by clicking the "subscribe to this page" link at the foot of any web page on our site. If you have any comments to make on this page please contact communications@torridge.gov.uk 

The Government have updated there guidance on movement and staying safe (social distancing) in England - see https://tinyurl.com/y8k2aasz There is also a useful Coronavirus outbreak FAQs: "what you can and can't do" available here https://tinyurl.com/yaf6dw4g


The Government has launched a NHS Test and Trace service whereby anyone with symptoms will be tested and their close contacts will be traced. New guidance means those who have been in close contact with someone who tests positive must isolate for 14 days, even if they have no symptoms, to avoid unknowingly spreading the virus. See https://tinyurl.com/y7bbgqbe

The aim of the service is to help identify, contain and control coronavirus, reducing the spread of the virus to save lives. Anyone who tests positive for coronavirus will be contacted by NHS Test and Trace and will need to share information about their recent interactions. This could include household members, people with whom they have been in direct contact, or within 2 metres for more than 15 minutes. 

People identified as having been in close contact with someone who has a positive test must stay at home for 14 days, even if they do not have symptoms, to stop unknowingly spreading the virus. If those in isolation develop symptoms, they can book a test at nhs.uk/coronavirus or by calling 119. If they test positive, they must continue to stay at home for 7 days or until their symptoms have passed. If they test negative, they must complete the 14-day isolation period. 

Members of their household will not have to stay at home unless the person identified becomes symptomatic, at which point they must also self-isolate for 14 days to avoid unknowingly spreading the virus. 


Council Tax Reduction or Exceptional Hardship Schemes - Additional help for council tax reduction (CTR) customers

The government has announced a £500 million hardship fund to help working age people, who get Council Tax Reduction (CTR), pay their council tax bill.

A discount of up to £150 will be automatically awarded, to those working age customers who receive CTR and bills showing this will be issued as soon as possible in April. There's no need to contact us about this. Council tax payers who are not already receiving CTR, should check to see if they are eligible see Council Tax Support if their income has reduced.

Existing recipients need to tell us about a change in circumstances

An Exceptional Hardship Fund is available to ensure, where there is exceptional need, extra help towards council tax could be awarded. You must be in receipt of Council Tax Support in order to be considered for assistance from this fund.

Help with your council tax bill

If your income has been significantly affected by current circumstances, we want to help. If you are on a low income, you may be able to apply for our Council Tax Reduction scheme. There are also a number of exemptions and discounts through which you can Reduce your Council Tax

Please visit our website to see if you are eligible for our Council Tax Support


You may also find that you qualify for Universal Credit from the Government.  You can visit the Government's website to go check if you are eligible and go through a step-by-step guide to claiming Universal Credit


Help for the most vulnerable - A Network of Shielding Hubs in Devon are starting to deliver urgent supplies to the most at risk from COVID-19 who are isolating at home. People who fall into this category can register online at the Government website or families can register on their behalf at Clinically Vulnerable PersonYou can also call us on 01237 428888.


Information on the status of Schools in the area  can be found here https://www.devon.gov.uk/schools/closure/


Latest Bus Time Tables

Devon County Council Support Pages

Devon & Cornwall Police Support Pages

Torridge Citizens Advice Bureau - For advice including benefits, universal credit, housing, employment, debt, consumer and legal issues Coronavirus what it means for you

Domestic Abuse Support - Isolation may increase domestic abuse - help is available

Family Support - Devon Family Resource have put together a great tool kit for families in isolation.

Trading Standards Scams Team & Police Action Fraud Team How to prevent being a victim and how to report.

Money Advice Service has a good page - Coronavirus - what it means for you and what you're entitled to - looks at rights to sick pay, benefits you can claim if you're self-employed or not entitled to Statutory Sick Pay (SSP).

Encompass a free and confidential advice service is able to help if you have any concerns or questions about Welfare Benefits, Money, Housing or Mental Health Support - please call 01271 371499 and select option 1 to speak to a trained adviser - open Mon-Fri 9.30am - 3pm.