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Telephone Number

You can contact the switchboard on 01237 428700 to use the self service options as detailed below.

ALL CALLS COMING IN ON THE MAIN SWITCHBOARD NUMBER 01237428700 WILL HEAR THE FOLLOWING OPTIONS:

  • FOR COUNCIL TAX OR HOUSING BENEFIT ENQUIRIES PLEASE PRESS 1 NOW
    • For Benefit enquiries please press 1
    • To make a payment using our automated payment service please press 2
    • For Council Tax enquiries please press 3
    • For Business Rates & Sundry Debtor enquiries please press 4
  • FOR PLANNING OR BUILDING REGULATIONS ENQUIRIES PLEASE PRESS 2 NOW
    • For Planning Support press 1
    • For Building Regulations press 2
  • FOR WASTE & RECYCLING ENQUIRIES PLEASE PRESS 3 NOW
  • FOR HOUSING PLEASE PRESS 4 NOW
    • If you need to speak to an officer with a Devon Home Choice enquiry press 1
    • If you need to speak to an officer for advice regarding your current housing situation or are worried about becoming Homeless please press 2
    • If you are concerned about the condition of your property or believe your property should be adapted to meet the needs of a disabled person in your household please press 3
    • If you are repaying a loan to the Council for deposit or rent in advance and wish to discuss your case please press 4
    • If you are in temporary accommodation provided to you by the council please press 5
  • TO MAKE A PAYMENT USING OUR AUTOMATED PAYMENT SERVICE PLEASE PRESS 5 NOW
  • TO HOLD FOR AN OPERATOR PLEASE PRESS 6 NOW
  • OR TO GO THROUGH TO PARKING SERVICES, PRESS 7

If you are calling out of normal office hours and the nature of your call is an absolute emergency you will be given the option to Press 1 to speak to the Standby Officer.(01237 423200)