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Frequently Asked Questions

You must tell us as soon as the change happens, even if you have only just claimed, or you've already told another organisation like Jobcentre Plus, the Pension Service or your landlord.

The law says you must tell us if there is any change to the information we have used to decide your entitlement to Housing Benefit or Council Tax Support.  This icludes if you move from one property to another.

You must tell us as soon as the change happens, even if you have only just claimed, or you've already told another organisation like Jobcentre Plus, the Pension Service or your landlord.

If you delay telling us, you may not get what you're entitled to. Or you may get too much and would have to pay it back - or even have your benefit stopped.  You could even face criminal charges for fraud.

Contact the benefits team on 01237 428700 or email benefits@torridge.gov.uk and we will let you know what you need to do and if there any additional documentation that you need to provide.  You will need to complete and change af address form which can be found here, Change of address form [60kb], you will need to return this to our offices at Bridge Buildings, Bideford.