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Valuations and Appeals

How is my business valued?

All non-domestic properties are revalued every five years by the Valuation Office Agency (VOA). The next revaluation will be on 1 April 2017.

The rateable value of your property broadly represents the yearly rent the property could have been let for on the open market on a particular date. For the current valuation, which came into effect on 1 April 2010, this date was set as 1 April 2008.

The Valuation Office Agency sets the rateable value of a property and maintains the Valuation List. Torridge Council is responsible for issuing rates bills, collecting the rates and administering any discounts or exemptions that ratepayers are entitled to.

We have a duty to notify the Valuation Office Agency of any newly built, extended, demolished or otherwise altered non-domestic properties that come to our attention from a variety of sources.

How do I appeal against my Rateable Value?

You may appeal against the rateable value of your property if you think it is incorrect. This might be due to a material change in the property's circumstances, for example;

  •  a change in its physical state or use
  •  a physical change in the locality
  •  a change in the use of a neighbouring property

You may appeal against the rateable value that applies from 1 April 2010 at any time before 31 March 2015, although there are limits on the backdating of appeals.
Having an outstanding appeal against your rateable value is NOT accepted by Magistrates' Courts as grounds for withholding payment. You should continue to make payments on your current bill until further notice.
The reason for this is that Torridge Council has to pay its contributions to the National Pool on a monthly basis. If there is a shortfall we have to borrow the money to pay these contributions.

If your appeal is successful, any overpaid rates will be refunded and credited with statutory interest where appropriate.
To view the current rating list or to make an appeal against an entry in the list, you may contact the Valuation Office Agency by telephone on 03000 501 501 or on the VOA website

You can request an estimate of the potential rateable value which may apply to a newly built property (that has not yet been assessed) by sending an email to

Advice and guidance can also be found on the Valuation Tribunal Website