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ParkMobile - Pay for parking via your mobile phone

Motorists parking in Torridge District Council car parks can benefit from a quicker and more convenient way of paying for parking over the phone, by using their credit or debit card.

Drivers can use their mobile phones to pay for parking in Pay & Display spaces in Appledore, Bideford, Holsworthy, Northam, Torrington & Westward Ho! with the Council's service provider Parkmobile.

Torridge drivers are encouraged to register for free with Parkmobile NOW as this will save valuable time when you first park.

How do I use the Service?

The service is open to anyone who needs to pay to park in Torridge District Council car parks.

View the Parkmobile Video. http://www.parkmobile.co.uk/download_the_parkmobile_parking_app

Motorists need to register their details with Parkmobile either by phone 020 3003 2527, online at http://www.parkmobile.co.uk/, or by using a Parkmobile App (free to download).

Registering can be done in advance or at the time you park and will take a few minutes (if you register in advance, paying for your parking session will be considerably quicker).  When you register you will be asked for your credit or debit card details and your vehicle registration number (you can register more than one vehicle).

What's in it for me?

  • No need to display a ticket in your vehicle. The CEO checks your parking online
  • No need to use coins
  • Increased payment choices
  • With Start/Stop: No need to predict your length of stay, stay for as long as you like and only pay for the time you are parked (according to the car park tariff and up to the maximum stay allowed)
  • With Multi day passes: No need to return to your vehicle if your parking is about to expire, if you need more time just call again and extend your parking session
  • No need to walk to the Pay and Display machine or display a ticket
  • Optional expiry SMS reminders before your parking runs out
  • See your parking history on line and download receipts
  • Register all the family's vehicles on one account

Paying to Park

When you arrive at a parking space call the cashless parking number on your phone - 020 3003 2527 (local rate number included in most mobile phone contract bundles) or use the Parkmobile App (free to download) to pay for your parking session.

Start/Stop areas - parking for up to 24 hours

Start / Stop Parking
Start / Stop Parking
If you have already registered you don't need to speak - when prompted just key in the location number of the space where you are parking. The location number will be clearly displayed on notices on the Pay and Display machines. You will then be asked to start your parking.

When you return to your vehicle please call 020 3003 2527 again or use the App and stop your parking, subject to the maximum period permitted, you are then charged for the time you are parked to the nearest rounded up tariff band (see tariff signs relevant to the space you are in).

A key benefit of Start/Stop parking is you no longer need to predict your length of stay so you are not required to rush back to your vehicle before your parking time runs out. See how it works using the link below:

http://www.parkmobile.co.uk/how_pay_by_phone_parking_works/start_stop

Multi day pass - parking for greater than 24 hours

Example of signage showing a multi-day location code
An example of signage showing a multi day location code
If you have already registered you don't need to speak - when prompted just key in the location number of the space where you are parking. Location numbers for day passes will be clearly displayed on notices on the Pay and Display machines.

You will then be asked to state the number of days you require parking. After confirming, the system will inform you of the cost and expiry time of your parking for. If it is correct you will then be asked to enter your card security number on the back of your payment card. Once this is done please wait for the system to confirm your payment has been accepted and the parking has begun.

Please note that once started multi day passes can not be stopped or refunded.

See how it works using the link below:

http://www.parkmobile.co.uk/how_pay_by_phone_parking_works/duration

SMS reminders

With cashless parking, you can also choose to have a reminder SMS sent to you to remind you when your parking session is about to expire or finished. Your SMS profile can be managed from within your personal pages at www.myparkmobile.com

Where can I use Parkmobile?

The table below gives the location codes that drivers will need to enter when using the ParkMobile Service.

ParkMobile Location Codes

LOCATION CODE

CAR PARK

Cars up to 1 day, Start/Stop

4511

Churchfields up to 24 hour stay

4514

Odun Road up to 24 hour stay

4513

West Appledore up to 24 hour stay

4500

Bridge Street up to 24 hour stay

4506

Clarence Wharf up to 24 hour stay

4505

Pannier Market (Honestone Street) up to 24 hour stay

4502

Manor, Bideford

4501

Riverbank Short Stay up to 24 hour stay

4512

Riverbank Long Stay, up to 24 hour stay

4504

The Pill up to 24 hour stay

4503

The Quay up to 24 hour stay

4519

Manor, Holsworthy up to 24 hour stay

4517

Barley Grove up to 24 hour stay

4516

Sydney House (South Street) up to 24 hour stay

4509

Main, Westward Ho! up to 24 hour stay

4510

Slipway up to 24 hour stay

4522

Seafield up to 24 hour stay

 

Coaches up to 1 day, Start/Stop

4525

Churchfields Coaches ONLY

4526

Riverbank Long Stay Coaches ONLY

4527

Manor, Holsworthy Coaches ONLY

4528

Sydney House (South Street) Coaches ONLY

 

7 Day Tourist Rover pass, Multi day pass / Motorhome Parking

4530

Torridge Tourist Pass

4523                     Motor Home Parking

Multi day pass

4508

Cattle Market, Bideford

4507

Springfield, Bideford

4520

Well Park, Holsworthy

4531

Churchfields Multi Day

4532

Odun Road Multi Day

4533

West Appledore Multi Day

4534

Bridge Street Multi Day

4535

Clarence Wharf Multi Day

4536

Honestone Street Multi Day

4537

Riverbank Short Stay Multi Day

4538

Riverbank Long Stay Multi Day

4539

The Pill Multi Day

4540

The Quay Multi Day

4541

Manor, Holsworthy Multi Day

4542

Barley Grove Multi Day

4544

Sydney House (South Street) Multi Day

4545

Main, Westward Ho! Multi Day

4546

Slipway Multi Day

4547

Seafield Multi Day

4521Windmill Lane Multi Day

Frequently Asked Questions (FAQs)

· What if I have not got a mobile phone and cannot use cashless parking?

· How much will it cost to park with cashless parking?

· How do I pay for my parking charges?

· How do I know which location number to enter? Where can I find the location number?

· When do the parking charges apply in a cashless parking space?

· How long can I park for?

· How will the Civil Enforcement Officer know that I have paid?

· Terms and Conditions of Use

· Further Information

What if I have not got a mobile phone and cannot use cashless parking?

Cashless parking is being offered as an alternative payment method to paying at a pay and display machine. Motorists can still pay for their parking using coins in the machines.

How much will it cost to park with cashless parking?

A "convenience" fee of 20p is charged in addition to the parking tariff. Reminder and confirmation SMS cost 10p per SMS and you can switch this option on or off from within your personal pages on our website.

The phone number shown is at a local call rate and calls and SMS are charged according to your service provider.

How do I pay for my parking session?

There are a number of ways to pay for your parking with Parkmobile, you can:

  • Call 020 3003 2527
  • Use our Apps on the iPhone, Android or BlackBerry platforms
  • Do it online or mobile web - m.parkmobile.co.uk

When you first register, you can choose to pay for parking by using one of the following Credit or Debit Cards: Visa, MasterCard or Maestro.

Your parking history, including your parking charges, are accessible from your customer pages within Parkmobile's website

How do I know which location number to enter? Where can I find the location number?

The location number will be clearly displayed on notices on pay and display machines or signs in car parks. Alternatively you can use the nearest zone function within the Parkmobile App. An example of familiar green Parkmobile signage which can be found in car parks
An example of familiar green Parkmobile signage which can be found in car parks

When do the parking charges apply in a cashless parking space?

Cashless parking operates on the same terms as existing Pay and Display parking (although there is a "convenience" charge). The hours of control are clearly displayed in each car park.

Can I stop a parking session when I return to my vehicle?

With Start/Stop locations you must do this by calling 020 3003 2527 or by using the Parkmobile Apps otherwise your parking charge will continue. Stopping allows you to only pay for the time you are parked (subject to advertised minimum tariff).

With multi day passes you are unable to stop your parking session prematurely.

How long can I park for?

In Start/Stop areas the maximum parking time is 24 hours. Motorists should check the tariff plate for each car park to find out what the maximum allowed parking period is.

How will the Civil Enforcement Officer know that I have paid?

Civil Enforcement Officers (CEOs) make sure a driver has paid for his or her parking by accessing Parkmobile's database through their GPRS enabled hand held device. They are then able to obtain your parking information by reference to your vehicle registration number.

Terms & Conditions of Use

For terms and conditions of use visit www.parkmobile.co.uk/tc

Further information

If the information you seek is not shown, please use this link to go to Parkmobile's website www.parkmobile.co.uk where you will find FAQs for most enquiries.