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Frequently Asked Questions

In the first instance you should always write to your landlord, if this does not solve the problem then you can report it to us.

Reporting a Disrepair issue

Worried about the condition of your home? Is it in a state of disrepair? For full details of who should do repairs and your rights as a tenant please click here.

If you rent in the private sector and your home is in poor condition, you should always write to your landlord first to inform them what the disrepair problems are and ask them to sort it out.  Keep a copy of this letter.

Here is a link to Shelter's website with advice on 'How to report repairs to your landlord'.  On this page you will find a really helpful sample letter to report repairs.

If this does not solve the problem, then please complete our online Tenant Disrepair Complaint form and provide a copy of the letter you gave to your landlord.  We will not get in touch with your landlord without your permission.

What will happen;

  • We will contact you to discuss the issues and arrange to visit your home
  • If required, we will write to your landlord advising what work must be done to put things right
  • If the work is still not done then we will take further enforcement action against your landlord

onlineforms icon Tenant Disrepair Complaint Form [30kb]