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Waste Management - Frequently Asked Questions

Waste Management - FAQs

General Enquiries

 My recycling hasn't been collected. What should I do?
You can report details of your missed collection to Torridge District Council by completing our online form

My box/bags have gone missing / I've just moved in to a new property and need recycling receptacles, how do I order these?
To receive recycling receptacles please complete our online request form: Please complete our online request form

My refuse hasn't been collected. Why?
You can report details of your missed collection to Torridge District Council by completing our online form

How can I arrange a 'bulky item' collection?
Please download the bulky item/fridge freezer form from the TDC website and send this back to us. If you have problems downloading the form please contact Torridge District Council at recycling@torridge.gov.uk so that we can send you a copy of the form in the post. On receipt of the completed form, along with payment, Torridge District Council will then arrange for your bulky item collection to take place. You can also request and pay for bulky waste collections online.

I've just moved in to a property but don't have a green wheelie bin. Please can I have one?

To find out if you are eligible for a green wheelie bin, please send your request along with your name, contact details and full address to Torridge District Council on recycling@torridge.gov.uk

I cannot take my refuse/ recycling/ wheelie bin to the kerb outside my property.
Torridge District Council would be happy to discuss your refuse needs with you and may be able to arrange an assisted collection. For an assisted collection to occur it is council policy that we need to obtain either; a doctor's letter advising us that you require extra support with your refuse collection or a photocopy of your blue disability badge. These documents will give us permission to collect from your driveway/step.

Please send your documents to Torridge District Council:

Operational Services
Westcombe Depot
Bideford
Devon
EX39 3JQ

 

Recycling - Dry

Why should I recycle?
Torridge District Council encourage residents to recycle for four important reasons: Recycling conserves resources, saves energy, helps protect the environment and reduces landfill.

Where is my nearest recycling centre?
Recycling centres located in the Torridge district are:
Caddsdown (Bideford)
Deep Moor (Torrington)
Anvil Corner (Holsworthy)

Please contact Devon County Council for further information, like opening hours:
0345 155 1010

I would like to begin recycling. How do I arrange this?
Do you have recycling receptacles? If yes, then you can begin recycling straight away! Simply place your items in to the relevant recycling receptacles and leave them kerbside for our crew to collect. If not, then Torridge District Council would be happy to arrange delivery of recycling receptacles.   Please complete our online request form:

What kind of recycling receptacles can I receive/what items can I recycle?
Torridge District Council aim to provide you with five types of recycling receptacles (dependant on the location of your property.) They are: Green box (for your plastics, cans, tins, glass bottles etc.) A brown bag (for your cardboard) a green bag (for your paper, magazines, junk mail) a green wheelie bin (for your garden waste) and a food caddy (for your food waste.)

Can I recycle electrical goods?
Torridge District Council are able to accept electrical goods. To qualify for WEEE recycling (Waste Electrical/Electronic Equipment) your items would need to be small goods that are able to fit inside a refuse sack. If your electrical goods have an adapter, plug or charger attached/present and are in working order then you may want to consider donating such items to a local charity shop. Examples of WEEE are: Radios, speakers, light bulbs, hoovers, games consoles etc, and would need to be present either in or outside your green recycling box, for collection to take place.

I have a large electrical item I would like to recycle. Can I leave this out for my normal recycling collection?
Unfortunately, if your electrical goods cannot fit into a refuse sack then the item would require a 'bulky item' collection service, for which there is a fee for collection. However, you may wish to take the item to your local recycling centre for free.

My box/bags have gone missing / I've just moved in to a new property and need recycling receptacles, how do I order these?
To receive recycling receptacles please complete our online request form: Please complete our online request form:

I have just moved in to a new development and can see that my neighbours and I do not have recycling containers. Please can you send out recycling receptacles for all properties on the new estate?
Torridge District Council would be happy to arrange delivery of recycling receptacles; however, other residents on your development would need to request such items themselves. To request recycling receptacles please complete our online form: Please complete our online request form:

How long will it take for delivery of my recycling receptacles?
Recycling receptacles are delivered by Torridge District Council within 7-10 working days.

How do I recycle whilst I am waiting for my receptacles to arrive?
You can place any items for recycling in to plastic carrier bags whilst you are waiting for delivery of your recycling receptacles. However, items will need to be separated (i.e. one bag for cardboard, one bag for plastics etc.) and would need to be left slightly open at the top of the bag, so that our crew can see this recycling is to be collected. Alternatively, you could take any recycling to your nearest recycling centre.

My recycling hasn't been collected. What should I do?
You can report details of your missed collection to Torridge District Council by completing our online form:   

My recycling box/bags are overflowing following a missed collection. What do I do with my recycling?
If you are unable to hold on to your recycling until your next collection date, then Torridge District Council may be able to arrange for one of our crew members to collect your goods. Please email your name, contact details, full address and collection requirements to Torridge District Council Recycling@torridge.gov.uk so a member of our team can contact you.

I have too much recycling this week. What can I do with the extra materials I would like to recycle?
If this is a 'one off' occurrence then please place any extra recycling in to carrier bags for our crew to collect. Please make sure your goods are placed in separate recycling bags (i.e. plastics in one carrier bag and cardboard in another bag) and place them next to your recycling. Please make sure the carrier bags are slightly open at the top so that our crew can see this you have additional recycling to be collected. If this is a regular occurrence however, you may need to request another box/bag.

What day is my recycling collection due to take place?
For recycling collection dates please contact Torridge District Council on recycle@torridge.gov.uk

Where does my recycling need to be placed for collection?
Your recycling must be placed kerbside, outside your property, as this makes it easier for our crew to see and collect. However, if you live in an area with an arranged collection point, then you need to make sure your recycling is present for collection.

I cannot carry my recycling to the kerb outside my property.
Torridge District Council would be happy to discuss your recycling needs with you and may be able to arrange an assisted collection. For an assisted collection to occur it is council policy that we need to obtain either; a doctor's letter advising us that you require extra support with your recycling collection or a photocopy of your blue disability badge. These documents will give us permission to collect from your driveway/steps.

Please send your documents to Torridge District Council:

Operational Services
Westcombe Depot
Bideford
Devon
EX39 3JQ

I'm suffering from a short-term illness and cannot carry my recycling to my kerbside. Am I able to arrange an assisted collection?
If you are able to provide Torridge District Council with a letter from your Doctor, advising that you require additional support, we may be able to arrange a short-term assisted collection for you.

What time does my recycling need to be placed by the kerb?
Recycling collections begin around 7.00am so your recycling will need to be present before this time.

Why can't you collect my recycling from my driveway/property/front door?
When recycling is present at the kerbside it is easily visible for our crew to see, therefore avoiding missed collections.

Can I leave my recycling out overnight?
Yes, this is absolutely fine. Please make sure your recycling is covered to avoid weather and/or animal contamination. 

Why do I have to separate my recycling goods when you put them all in the same lorry/when they are all squashed up together?
Torridge District Council asks for separation of recycling goods to occur for two reasons: 1) Separating the goods ensures that materials don't become contaminated. For example, wet cardboard mixed with dry recycling goods located in your green box, would cause contamination. Broken glass, often producing shards of loose glass, would also contaminate dry recycling. 2) The Waste and Recycling service is currently under review. With this in mind we may go back to sorting your recycling kerbside, and may use vehicles with different compartments. If this happens then our crew would need to have the recycling goods separated.

Where does my recycling go?
Following collection, Torridge District Council take your items to Deep Moor Transfer Station, where they are separated into piles of mixed recycling and glass. The separated items are then hauled to Devon Waste Management in Exeter, where the materials are sorted once again. Items are then broken down further and are distributed to outlets across the world.

What does my recycling get turned in to/used for?
Paper - New paper. Plastic - Carrier Bags, CD cases, Furniture, Sleeping bags, Insulation. Cans - New Cans. Glass - New Glass. Textiles - Reused (charity shops, sent to third world countries) rags. Garden Waste - Compost. Oil - Powers electricity. Wood and timber - Chipboard.

I own/work at a local shop/pub/cafe and would like to arrange for a recycling collection. How do I arrange this?
Unfortunately, recycling waste collated by shops, pubs and cafes etc. are classed as 'trade/commercial waste' of which, Torridge District Council does not collect. Should you wish to arrange collection of your trade waste you can contact North Devon District Council on 01271 318508.

 

Recycling - Organic

I've just moved in to a property but don't have a green wheelie bin. Please can I have one?

To find out if you are eligible for a green wheelie bin, please send your request along with your name, contact details and full address to Torridge District Council on recycling@torridge.gov.uk

I don't have a green wheelie bin/I'm not eligible for a green wheelie bin. How can I get rid of my garden waste?
Torridge District Council are able to collect garden waste, such as twigs, brambles and grass cuttings, along with your normal refuse collection. Please place such waste in a black refuse bag.

I have too much garden waste to fit in my wheelie bin. Please can I request/purchase a new bin?
Unfortunately we do not sell green wheelie bins, and our policy at present is to issue only one bin per household. This will remain the case until all households in the Torridge district have a green wheelie bin. However, residents requiring extra recycling facilities for organic waste could consider buying reusable sacks, with handles, from Torridge Offices at £3.00 each. Alternatively, if you would like to purchase your own bin from B&Q / Online [usually around £40 / £50 each] Torridge District Council will happily empty them, but they will need to meet the industry standard to ensure they fit our bin lifters.

I have too much garden waste to fit in my wheelie bin. Can I leave my extra waste in carrier bags to be collected?
Yes. Our current policy is: 1 wheelie bin - 6 bags, 2 wheelie bins - 4 bags, 3 wheelie bins 2 bags.

How do I request a green wheelie bin/kitchen caddy?
To find out if you are eligible for a green wheelie bin, please send your request along with your name, contact details and full address to Torridge District Council on recycling@torridge.gov.uk. Please contact Torridge District Council on the same email address for kitchen caddy requests.

What day is my green wheelie bin collection due to take place?
For collection dates please contact Torridge District Council at recycling@torridge.gov.uk

Where does my green wheelie bin need to be placed for collection?
Your green wheelie bin must be placed kerbside, outside your property, as this makes it easier for our crew to see and collect. However, if you live in an area with an arranged collection point, then you need to make sure your recycling is present for collection.

I cannot push my green wheelie bin to the kerb outside my property.
Torridge District Council would be happy to discuss your recycling needs with you and may be able to arrange an assisted collection. For an assisted collection to occur it is council policy that we need to obtain either; a doctor's letter advising us that you require extra support with your recycling collection or a photocopy of your blue disability badge. There is no able bodied person living in the property. These documents will give us permission to collect from your driveway/steps.

Please send your documents to Torridge District Council:

Operational Services
Westcombe Depot
Bideford
Devon
EX39 3JQ

I'm suffering from a short-term illness and cannot push my green wheelie bin to my kerbside. Am I able to arrange an assisted collection?
If you are able to provide Torridge District Council with a letter from your Doctor, advising that you require additional support, we may be able to arrange a short-term assisted collection for you.

What time does my green wheelie bin need to be placed by the kerb?
Recycling collections begin around 7.00am so your green wheelie bin will need to be presented for collection before this time.

Why can't you collect my green wheelie bin from my driveway/property/front door?
When your green wheelie bin is present at the kerbside it is easily visible for our crew to see, therefore avoiding any missed collections.

Can I leave my green wheelie bin out overnight?
Yes, this is absolutely fine.

What does my garden waste get turned in to?
Garden waste, such a grass cuttings, brambles and twigs, is turned in to compost.

 

Refuse

Does my refuse have to be placed in a black bag?
Yes, all household refuse must be placed in a black refuse sack in order for Torridge District Council to collect.

When is my refuse due to be collected?
Please use the on line post code recognition to search for your collection date.


What time does my refuse need to be placed outside for collection?
Refuse collections begin around 5.45am. We ask that your refuse is left out by this time, if not, the previous evening.

Where will my refuse be collected from?
Torridge District Council will collect your refuse from the kerbside outside your property. However, if you live in an area which provides a specific collection point, TDC will collect from there.

Why can't you collect my refuse from my driveway/property/front door?
When refuse is present at the kerbside it is easily visible for our crew to see, therefore avoiding missed collections.

I have just moved in to a property that has been vacant for a while now. How do I receive a collection for my refuse?
To arrange refuse collections please provide your name, contact details and full address to Torridge District Council at refuse@torridge.gov.uk

I cannot carry my refuse to the kerb outside my property.
Torridge District Council would be happy to discuss your refuse needs with you and may be able to arrange an assisted collection. For an assisted collection to occur it is council policy that we need to obtain either; a doctor's letter advising us that you require extra support with your refuse collection or a photocopy of your blue disability badge. These documents will give us permission to collect from your driveway/step.

Please send your documents to Torridge District Council:

Operational Services
Westcombe Depot
Bideford
Devon
EX39 3JQ

 

I'm suffering from a short-term illness and cannot carry my refuse to my kerbside. Am I able to arrange an assisted collection?
If you are able to provide Torridge District Council with a letter from your Doctor, advising that you require additional support, we may be able to arrange a short-term assisted collection for you.

My refuse hasn't been collected. Why?
You can report details of your missed collection to Torridge District Council by completing our online form

I have a lot of refuse that needs collecting following a missed collection. Please can someone collect this for me?
Torridge District Council may be able to arrange for one of our crew members to collect your missed refuse. Please email your name, contact details, full address and collection requirements to Torridge District Council Recycling@torridge.gov.uk so a member of our team can contact you.

Please can I order a wheelie bin for my refuse collection?
Unfortunately, Torridge District Council do not currently provide wheelie bins for refuse storage. However, this is under review and will be considered moving forwards. In the meantime, TDC would be more than happy to collect your refuse from a bin no more than 700mm high and 500mm wide, should you wish to purchase one. B&Q often sell such items. Containers such as garden storage boxes are also suitable.

Why can't you provide me with a bin for my refuse when I am paying council tax for this service?
Unfortunately, this currently isn't a service provided in the Torridge area. Due to high costs Torridge District Council would require additional funding to be able to source and provide such items. Such funding isn't available at this moment in time. However, the waste management service is under review, of which providing such bins will be considered moving forwards. 

How can I stop animals from getting in to my refuse bags?
If you would like to purchase a bin to store your refuse we would be happy to collect the waste from this. Torridge District Council aren't able to provide bins for refuse at the moment; however, companies such as B&Q sell waist-height bins that aim to keep animals away. Please make sure any bin purchased is no more than 700mm high and 500mm wide.

I own/work at a local shop/pub/cafe and would like to arrange a refuse collection. How do I arrange this?
Unfortunately, refuse waste collated by shops, pubs and cafes etc. are classed as 'trade/commercial waste' of which, Torridge District Council does not collect. Should you wish to arrange collection of your trade waste please contact North Devon District Council on 01271 318508.

 

Bulky Items

What is classed as a 'bulky item?'
A bulky item is classed as goods that are too big to fit inside a refuse sack or weigh more than 25kg. For example; carpets, furniture and fridge freezers are all classed as bulky items.

How can I arrange a 'bulky item' collection?
Please download the bulky item/fridge freezer form from the TDC website and send this back to us: http://www.torridge.gov.uk/article/10643/Bulky-Item-Collection. If you don't have access to the internet please contact Torridge District Council at recycling@torridge.gov.uk so that we can send you a copy of the form in the post. On receipt of the completed form, along with payment, Torridge District Council will then arrange for your bulky item collection to take place.

Is there a limit to how many items I have collected?
At present, Torridge District Council are only able to collect four bulky items at a time. If you require more than four items to be collected we would have to arrange for more than one collection to take place.

Do you charge a fee for collection?
There is a charge for the Bulky Item collection service. The rates for 2016 are: Fridge/freezers £18.50 per item (£15.50 concessionary) 1-2 bulky items £18.50 (£15.50 concessionary) 3 bulky items £25.00 (£21.00 concessionary) 4 bulky items £31.00 (£27.00 concessionary)

How do I pay for my bulky item collection?
You can either; send a cheque to Torridge District Council, along with your form, or you can pop in to Riverbank House or Bridge Buildings, should you wish to pay by card.

For payment via cheque please send to:

Operational Services
Westcombe Depot
Bideford
Devon
EX39 3JQ

I have a bulky item for collection but I don't want to pay for collection. Do you offer a free first collection like NDDC?
Unfortunately Torridge District Council don't offer a free collection service. However, TDC do offer a concessionary rate for residents requesting the collection service, who are elderly or are receiving benefits. If you wish to dispose of your bulky items for free you may consider taking the items to a local charity shop or a local recycling centre. 

When will my item/s be collected?
For bulky items, such as tables, chairs and sofas, collection will take place on the same day as your refuse. However, for white goods, such as fridges, freezers and cookers, collection will take place on a Wednesday.

By what time does my item/s need to be placed out for collection?
Torridge District Council require your bulky items to be present at  the kerbside/outside your property by 6.00am on the morning of your collection day. TDC unfortunately aren't able to specify an exact time that your bulky item will be collected, as our crew are collecting items from other properties also.

Where do I need to leave my bulky items for collection?
Please leave any bulky items either kerbside or at the front of your property. However, if you need to leave your bulky item in another place due to access restrictions (i.e. around the back of your property) please let Torridge District Council know so that we can inform the crew. Unfortunately, Torridge District Council are unable to collect any bulky items from inside your house.

My bulky item hasn't been collected. What shall I do?
To report a missed collection please contact Torridge District Council at recycling@torridge.gov.uk

 

Clinical Waste

What is Clinical/Healthcare Waste?
Clinical/Healthcare waste is any waste which contains substances that are potentially harmful to humans or animals. This can include; human or animal tissue, blood, bodily fluids, excretion or drugs. Pharmaceutical products such as; swabs, dressings, syringes, needles, scissors or other sharp instruments, can also be classed as clinical waste, especially if they prove hazardous to any person, or animal, coming into contact with them.

What is classed as non-infectious waste?
General domestic items such as nappies, feminine hygiene products, incontinence pads and swabs are classed as non-infectious waste.

How do I dispose of my non-infectious waste?
Any waste classed as non-infectious can be disposed of in your black refuse bags, and placed for collection with your normal household waste.
 

What is classed as infectious waste?
Infectious waste is classed as any items that contain infectious substances, harmful to another human being (or animal). This includes items such as:  infected gloves, aprons, swabs, bandages, nappies and incontinence pads.

Who decides if my waste is infectious/contaminated?
A healthcare professional, such as a Doctor or Community Nurse etc. must determine whether your waste is classed as infectious/contaminated.
 

How do I dispose of my infectious waste?
Any waste declared by a healthcare professional as 'infectious/contaminated' MUST be disposed of in a yellow waste bag. Yellow bags will then be collected separately to your normal household refuse collection.

Where can I get hold of a yellow bag?
Once you have arranged for collection of your waste, our contractors, Peake GB, will deliver the yellow bags to you.They will also arrange for repeat delivery to take place after every collection.

How do I arrange collection of my yellow bags?
Before Torridge District Council can arrange a collection of your yellow bags, we require some written information from you. Please contact Torridge District Council on 01237 428700 to request a Clinical Waste Questionnaire. Once we have received the completed form from you, we will arrange for our contractors to begin collection.

My collection has been missed.
If your yellow bags have not been collected please contact Peake GB on 01579 342212.

How do I dispose of my Sharps needles/syringes/blades/scissors?
All Sharps, whether infectious or non-infectious, must be disposed of in a rigid sharps container marked with a UN 3291 symbol. You can request the container by contacting our contractors Peake GB, on 01579 342212.

I require a collection of my Sharps container. How do I arrange this?
All Sharps materials, whether infectious or non-infectious, can be collected by our contractors Peake GB. You can arrange collection by calling 01579 342212.

My Sharps collection has been missed.
Please contact Peake GB on 01579 342212 regarding your missed collection.

I have left over/unwanted pharmaceuticals, how do I dispose of the items?
Any left over or unwanted pharmaceuticals should be taken to a pharmacy that operates a 'take back' service. Please do not flush such items down the toilet or dispose of them in your refuse bags.